Frequently Asked Questions

HOW LONG DOES SHIPPING TAKE?
Orders are made to order and ship within 1-2 business days. Delivery typically takes 3-5 business days within the US, with standard delivery.

WHAT SIZE ARE THE BAGS?
Our medium totes are approximately 15" x 16" with 12" handles, and our large totes are 14" x 17.5" x 4.25" with 12" handles.

HOW DO I CARE FOR MY BAG?
We recommend spot cleaning and hand washing with cold water. Air dry only for the best longevity!

WHAT IS SUBLIMATION PRINTING?
Sublimation printing infuses the ink directly into the fabric, so it never cracks, peels, or fades like screen printing or vinyl transfers.

CAN I RETURN OR EXCHANGE?
Due to the personalized nature of our products, we cannot accept returns. However, if your item arrives damaged or with a printing error, we'll replace it at no cost!

MORE QUESTIONS?
Email us at info@cocomoncustom and we'll be happy to help!