Shipping policy

Every COCOMON bag is made to order in Las Vegas. Here is everything you need to know about how and when your order ships.

1. Processing Time
All orders are made and shipped within 1-2 business days (Monday through Friday, excluding holidays). You will receive an email with tracking as soon as your order ships.

2. Where We Ship
We currently ship within the United States only.

3. Shipping Rates

Standard: $4.99 for the first item, $3.99 for each additional item. Free Standard shipping on orders of $35 or more, and on every order of 4 or more bags

Expedited: $13.99 for 1 to 2 bags, $15.99 for 3 bags, $17.99 for 4 bags, $27.99 for 5 to 14 bags, $34.99 for 15 to 30 bags, and $49.99 for 31 or more bags


4. Delivery Times
Standard shipping typically arrives 2-5 business days after your order ships. Expedited shipping typically arrives 1-3 business days after your order ships. Delivery times are carrier estimates and may vary due to weather or carrier delays.

5. Rush Processing for Group Orders
Need a group order sooner? Rush processing is available on group orders: $25 for next business day or $50 for same day, with mockup approval by 11am Pacific.

6. Shipping Address
Give your address a quick double check at checkout. We ship to the address you enter, and once your order is on its way, we're not able to change it.

7. Lost, Damaged, or Missing Packages
Damaged or print error: Contact us within 30 days of delivery with a photo, and we will send a free replacement or issue a full refund, your choice.
Lost in transit: If your tracking has not updated in 7 business days, contact us. We will send a replacement and handle the claim with the carrier.
Marked delivered but not found: Carriers sometimes mark packages delivered a little early, so give it 48 hours and check around your door, with neighbors, and with your mailroom. Still missing? Contact us within 30 days of the delivery date and we'll send one free replacement per order. Replacements for group orders may be sent with signature confirmation.

8. Questions
Email us at info@cocomoncustom.com and we will be happy to help.