Refund policy
Every COCOMON bag is made to order in Las Vegas, just for you. Here's how we take care of you if something isn't right.
1. Returns and Exchanges
Since every item is made just for you, including designs without personalization, we aren't able to take returns or exchanges for a change of mind, or for the size, color, or personalization chosen at checkout. A quick double check of your size, design, and spelling before you order goes a long way!
2. Defects, Errors, and Damage
If your item arrives with a print defect, an error on our part, or damage from shipping, contact us within 30 days of delivery with your order number and a photo. We will send a free replacement or issue a full refund, your choice.
3. Lost or Missing Packages
If your package is lost in transit or marked delivered but cannot be found, please see our Shipping Policy for how we make it right.
4. Cancellations
Changed your mind? We can cancel your order for a full refund any time before production begins. We get started quickly, so reach out as soon as you can. Once your bags are in production, we're not able to cancel.
5. Refund Timeline
Approved refunds are issued to your original payment method and typically appear within 5-10 business days, depending on your bank or payment provider.
6. Contact Us
Email us at info@cocomoncustom.com with your order number and we will be happy to help.
