Refund policy
At Cocomon Custom, we strive to provide high-quality products and a positive shopping experience. If you are not completely satisfied with your purchase, please review our policy below for eligibility and instructions on returns and refunds.
1. Returns Eligibility
- Standard Products: We accept returns on standard, non-customized products within 30 days of purchase.
- Custom Orders: Unfortunately, we do not accept returns on custom-made orders unless there is an error or defect for which we are responsible (see section below).
2. Defective or Incorrect Items
If you receive an item with a defect, error, or any issue caused by us, please contact us within 30 days of receiving your order. We will offer a full refund or replacement at no additional cost to you.
3. Return Process
- To initiate a return, please contact us with your order number and details of the item you wish to return.
- Once we confirm your return eligibility, we will provide instructions on where to send your item.
- Refunds will be initiated once we receive and inspect the returned item.
4. Refund Timeline
Once your return is received and approved, we will process your refund, which may take 2-4 business days to appear on your original payment method, depending on your bank or payment provider.
5. Contact Us
For any questions regarding returns, refunds, or replacements, please reach out to our support team.